FAQ

Is shipping free?

Regular shipping is free for USA (including territories) and Canada for all orders. Fees for expedited and rushed orders vary.

Where do you ship?

Currently we only ship to USA and Canada.

How are returns handled?

We offer a 100% money back guarantee on all unworn, unaltered and undamaged items. Return shipping is free. Please see our Returns Policy for more information and to start the return process.

The typical process to make white gold or rose gold, is to take pure gold and make it an alloy (by adding other metals which will change the appearance and color of the gold). This process reduces the purity of the final product. As white/rose gold consists of several different metals, it cannot be considered 100% pure 24K gold. That is why you can’t have white gold that is also 24K.

One trick some jewelers will use to circumvent this, is to take 24K gold, and simply electroplate it with rhodium to make it look white (while still maintaining the 24K gold inside for the customer). However, rhodium will fade overtime and the ‘white gold’ will require periodic reapplications to maintain the white appearance.

Jewelry Lane does not sell white or rose gold over 18K.

Unless specifically requested, every piece of white gold and sterling silver jewelry sold by Jewelry Lane is plated in rhodium. This protects the jewelry, and also gives it a brilliant shine and finish.

If you want your jewelry to display the natural beauty of 10K / 14K / 18K white gold or sterling silver, please let us know and we will not rhodium plate your order.

Rhodium is a precious metal, and can be more expensive than gold!

Can I do a custom order based on a photograph?

Unfortunately, we cannot do custom orders at this time. However, please feel free to contact us with designs you want to see in the future.

Can you provide alterations?

We want you to be satisfied with your purchase. We offer free alterations for all Jewelry Lane purchases – for precise details please see our Adjustments Policy.

We strive to display images with the most accurate color possible. However, due to differences in computer monitors, there may be slight variations in color between the actual item you receive and what you see on the website.

Do you offer jewelry cleaning services?

No, we do not.

Are the gold and other materials tested and verified?

Yes, we stand behind all our items. 100% Certified Jewelry.

Are payments secure?

Absolutely, all payments are secured through a third-party payment processing company that handles billions of dollars annually.

What is the holiday shipping deadline?

Please submit orders by December 10 to ensure enough time for delivery for the holiday season. Be advised that all efforts will be made to ensure items are delivered on time, however, the Jewelry Lane holiday shipping deadline is not a guarantee. Unfortunately, our shipping partners do not provide guaranteed delivery times. Shipping times may also vary due to custom clearances.

If you need an order expedited, please contact us. Addition charges will apply.

We recommend ordering your items as soon as possible to avoid any potential for disappointment.